FAQs
Frequently Asked Questions
Massage Therapy & Wellness in Surrey, BC
Do you offer direct billing for massage therapy in Surrey?
Yes, we offer direct billing to most major insurance providers for massage therapy and wellness services in Surrey, BC. Please bring your benefits card to your appointment.
Do I need an appointment or do you accept walk-ins?
We recommend booking in advance, as our Surrey massage therapists are often fully booked. Same-day appointments may be available depending on availability.
What types of massage therapy do you offer in Surrey?
We provide registered massage therapy in Surrey for pain relief, relaxation, injury recovery, prenatal massage, and chronic tension. Each session is customized to your needs.
Do you offer counselling services in Surrey?
Yes, we have a Registered Clinical Counsellor offering individual counselling and EMDR therapy for adults, teens, and children in Surrey.
Do you provide physiotherapy in Surrey, BC?
Yes, our Surrey physiotherapist offers hands-on treatments focused on pain relief, mobility improvement, and overall wellness.
How do I book a massage appointment in Surrey?
You can book your massage therapy appointment online through our Jane App, through our website, or by calling or texting the clinic.
Is there free parking at your Surrey clinic?
Yes, we offer free parking directly in front of our Surrey wellness clinic, including accessible parking spaces.
Are massage therapy services covered by insurance in BC?
Most extended health plans in British Columbia cover registered massage therapy, counselling, and acupuncture. Coverage depends on your provider.
What should I expect during my first massage visit?
During your first visit, your Surrey massage therapist will review your health history, discuss your concerns, create a personalized treatment plan, and provide hands-on treatment.
Are your massage therapists registered in British Columbia?
Yes, all of our practitioners are licensed and registered in BC, ensuring safe and professional care.
Do you offer prenatal massage in Surrey?
Yes, we offer safe and supportive prenatal massage therapy in Surrey to help with back pain, hip tension, swelling, and stress during pregnancy.
Do you sell massage gift cards in Surrey?
Yes, we offer both digital and physical gift cards. You can purchase them online or at our clinic.
What conditions can massage therapy help with?
Massage therapy can help with muscle tension, stress and anxiety, headaches and migraines, sports injuries, chronic pain, and postural issues.
Do you offer same-day massage appointments in Surrey?
Same-day massage appointments may be available. Check our live schedule online for current availability.
Where is your massage clinic located in Surrey?
We are located at 15315 66 Ave Unit 113, Surrey, BC, conveniently situated under the building overpass.
Is your clinic wheelchair accessible?
Yes, our Surrey clinic is fully wheelchair accessible.
Do you treat children and teens?
Yes, we provide massage therapy and counselling services for children, teens, and adults. Parental consent is required for minors.
How long are your massage therapy sessions?
We offer 30-minute, 45-minute, 60-minute, and 90-minute registered massage therapy sessions.
Do you provide receipts for insurance claims?
Yes, all treatments include official receipts with the therapist’s registration number for insurance reimbursement.
What is your cancellation policy?
We require at least 24 hours notice for cancellations. Late cancellations or missed appointments may be subject to a fee.